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App support

Harmoni® app support: frequently asked questions.

Setup, tracking, wearables, subscriptions, privacy and troubleshooting — everything you need to get the most from Harmoni® by thePause®.

General FAQ

App Support -
Frequently Asked Questions

Here you can find the answers for all the most frequent questions from our users

General Issues

Thank you for taking the time to let us know.  Use this form to submit your information: 

 

APP SUPPORT FORM

 

Please provide as much detail as possible, such as the steps to reproduce the issue, your device type, operating system version, and any error messages or screenshots. Our team is committed to resolving issues promptly and will update you as soon as we have a solution.

We understand how frustrating this can be. Sometimes features are temporarily removed while we work on making them even better. We are dedicated to delivering a seamless experience and will notify you when the feature is ready to use again.

We appreciate your patience as we work on resolving any reported issues. Updates are regularly released, so please ensure you are using the latest version of the app by checking your app store. and bank transfer.

iOS automatically updates apps when the following conditions are met:

  1. Automatic Updates Enabled – Users must have “App Updates” turned on under Settings > App Store > Automatic Downloads.

  2. Wi-Fi or Cellular Data – Updates typically occur over Wi-Fi unless “Automatic Downloads” is enabled for Cellular Data under Settings > App Store > Cellular Data.

  3. Device Charging & Idle – Updates often happen when the device is plugged in and not in active use (e.g., overnight).

  4. App Store Schedule – iOS does not update all apps immediately when a new version is available. Updates are rolled out progressively and may take a few days to reach all users.

  5. Sufficient Storage – If the device has low storage, updates may be paused until space is available.

  6. Region & Apple’s Rollout Strategy – Some updates are gradually released based on Apple’s deployment process.

If automatic updates are not happening, users can manually update apps via the App Store > Profile Icon > Update All.

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Troubleshooting

Absolutely. Here are a few steps that often resolve common problems:

  1. Restart the app.
  2. Clear the app cache (or reinstall the app for iOS).
  3. Update the app and your device’s operating system.
  4. Check your internet connection (Wi-Fi or mobile data).
  5. Log out and log back into the app.
  6. Reinstall the app after uninstalling it.
  7. Ensure permissions (e.g., Bluetooth, Health, Location) are correctly enabled.

If the problem continues, we are here to help. Please share the following details with us on this form: 

 

APP SUPPORT FORM

 

  • Your device type and OS version.
  • Screenshots or screen recordings of the issue (if possible).
  • Any error messages you have encountered.

Wearables Integration

We understand how important accurate tracking is. To troubleshoot:

  • Ensure Bluetooth is enabled and your devices are paired.
  • Verify that permissions (e.g., Health, Motion & Fitness) are granted in your phone’s settings.
  • Confirm that Wi-Fi or cellular connectivity is active.

If these steps don’t work, check your wearable’s app for specific settings related to our app. Please let us know if you still need assistance reach out to us here: 


 

APP SUPPORT FORM

— we are happy to support you.

To ensure your Resilience Score is displayed, you need to grant Apple Health permissions to thePause®. Watch this quick video for step-by-step instructions.

VIDEO INSTRUCTION

If you prefer a written guide:

  1. Apple Health permissions:
  2. Open Apple Health
  3. Click the Profile icon in the upper right corner
  4. Under Privacy, click Apps
  5. Click thePause
  6. Make sure all permissions are turned ON
This allows the app to access necessary data for accurate tracking.

Feedback and Suggestions

Your insights are invaluable to us. Please send your feedback through the app or contact our support team at

 

APP SUPPORT FORM

 

Every suggestion is carefully reviewed and helps shape the future of the app.

Absolutely. While we can’t promise immediate changes, your input plays a crucial role in improving the app and ensuring it meets your needs.