App Support -
Frequently Asked Questions
Here you can find the answers for all the most frequent questions from our users
General Issues
Thank you for taking the time to let us know. Use this form to submit your information:
Please provide as much detail as possible, such as the steps to reproduce the issue, your device type, operating system version, and any error messages or screenshots. Our team is committed to resolving issues promptly and will update you as soon as we have a solution.
We understand how frustrating this can be. Sometimes features are temporarily removed while we work on making them even better. We are dedicated to delivering a seamless experience and will notify you when the feature is ready to use again.
We appreciate your patience as we work on resolving any reported issues. Updates are regularly released, so please ensure you are using the latest version of the app by checking your app store. and bank transfer.
Troubleshooting
Absolutely. Here are a few steps that often resolve common problems:
- Restart the app.
- Clear the app cache (or reinstall the app for iOS).
- Update the app and your device’s operating system.
- Check your internet connection (Wi-Fi or mobile data).
- Log out and log back into the app.
- Reinstall the app after uninstalling it.
- Ensure permissions (e.g., Bluetooth, Health, Location) are correctly enabled.
If the problem continues, we are here to help. Please share the following details with us on this form:
- Your device type and OS version.
- Screenshots or screen recordings of the issue (if possible).
- Any error messages you have encountered.
Wearables Integration
We understand how important accurate tracking is. To troubleshoot:
- Ensure Bluetooth is enabled and your devices are paired.
- Verify that permissions (e.g., Health, Motion & Fitness) are granted in your phone’s settings.
- Confirm that Wi-Fi or cellular connectivity is active.
If these steps don’t work, check your wearable’s app for specific settings related to our app. Please let us know if you still need assistance reach out to us here:
—we are happy to support you.
Feedback and Suggestions
Absolutely. While we can’t promise immediate changes, your input plays a crucial role in improving the app and ensuring it meets your needs.
Feature-Specific Questions
The Resilience Score is based on data from your Activity, Sleep, and Readiness metrics. If you are not tracking sleep with a wearable, please ensure the app is connected to Apple Health or an equivalent platform for accurate results.